Out of Box Experience |
|
Every year millions of electronic products are returned by consumers. In reality only 5% have flaws; 27% are returned because purchasers changed their minds, while a massive 68% of returns are because users think that the product does not work - or at least not the way they expected it to. The cost of poor out of box experience is USD13.8 billion per year in the US alone. Frontend specialise in designing effective Out of Box Experiences (OOBE), from the product packaging through to instructions and first-time ease of use. We define customer journeys that are easy to follow, reducing the risk of user error and subsequent calls to technical support. A smooth OOBE creates a lasting impression with your customers and strengthens your brand perception. Frontend's Out of Box Experience service includes:
Accenture Report for PC World, 2008 To find out more please contact one of our experts on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or contact any of our offices and we will be glad to answer any of your queries. |
Testimonials
Throughout a 6 month development program, Frontend worked with my engineering team to develop a completely new UI for our digital audio platform, launched at CES 08 in Las Vegas. I would highly recommend Frontend; they did an excellent job, were professional at all times and highly motivated by the design challenges. Above all they were great guys to work with.
Fred Valenzuela
Director of Marketing, 2005-2008
BridgeCo, Inc.
